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Web Security Scanner fails with "An internal error occurred during the scan"

  • June 7, 2024
  • 4 replies
  • 29 views
K
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Our web scans stopped working. I'm not sure when, but I'm trying to debug. SCC is set to premium tier on the project. Web scanner is enabled. When I run the scan, I get "An internal error occurred during the scan. If the error continues, contact support." I know that the username and password work on this test.

The only decent debug info I have is from Cloud Logging. I see a lot of 'resource not found' errors in the log. What are these errors about? There are 18 of them during my scan timeframe. Here are some examples:

 

"Resource "projects/PROJECT_ID/rapidVulnerabilityDetectionSettings" (Type: "rapidVulnerabilityDetectionSettings") Not Found: "\\"projects/PROJECT_ID/rapidVulnerabilityDetectionSettings\\" not found"" "Resource "projects/PROJECT_ID/virtualMachineThreatDetectionSettings" (Type: "virtualMachineThreatDetectionSettings") Not Found: "\\"projects/PROJECT_ID/virtualMachineThreatDetectionSettings\\" not found""

 

 Thanks in advance!

P

4 replies

Ray_a
Staff
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  • Ray_a
  • Staff
  • June 17, 2024

Hi @kallen apologies for the late response here. Were you able to find a solution? It looks like this is an issue that requires contacting GCP Support.

K
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  • kallen
  • Author
  • New Member
  • June 17, 2024

No, I have not found a solution yet. I don't have a support contract with GCP support. Is there a way I can contact them?

Ray_a
Ray_a
Staff
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  • Ray_a
  • Staff
  • June 18, 2024

Google Cloud offers a variety of Community support resources that I suggest you look into given that you aren't signed up for Google Cloud Customer Care.

P
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  • PatB2
  • New Member
  • June 27, 2024

We have the same issue:  systematic internall error on Web Security Scanner.   It started a few weeks ago, and is still not working.   "Internal Error" seems to mean "an issue that GCP must fix".

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