I'm trying to resolve a Google Cloud account restriction and could use guidance on the right escalation path.
Background: I previously built a personal project (a resume/job-description matching tool making standard LLM API calls — no scraping, no mass automation, single user) that was flagged and suspended for a Terms of Service / Acceptable Use Policy violation. I submitted an appeal at the time through the in-console Appeals flow.
Current issue: I'm now unable to create any new Google Cloud project. I submitted a Project Quota Increase request through the standard form, and it was auto-rejected. I then deleted the old suspended project, hoping that would free up room to create a new one — it didn't. I still can't create a new project, which suggests this isn't a simple project-count/quota issue but an account-level restriction tied to the earlier violation history.
What I'm looking for:
- Confirmation on whether project creation blocks are tied to account-level Trust & Safety flags rather than plain quota, and whether deleting a suspended project is expected to have any effect on that.
- Guidance on the correct channel to get the underlying account flag reviewed, since the quota-increase form and general project appeal flow don't seem to be the right venue for an account-wide restriction.
- Any insight on typical resolution timelines for this kind of case.
Happy to provide Project ID / case details via DM to a moderator if that's the right next step. I don't have a paid Cloud Support plan, so I don't have access to a support case queue — just trying to find the correct path forward.
Thanks in advance.
