Hello Community Managers,
I am requesting an internal escalation regarding a Google Cloud project suspension that has now been pending review for over two weeks with no update.
Project Name: NEURICODE
Project ID: neuricode-6809f
Issue Summary
The project was suspended due to activity classified as “ACCOUNT_HIJACKED” / abusive activity consistent with compromised credentials.
I understand why the automated protection systems triggered, and I have already taken substantial remediation steps to secure the account environment.
Current Problem
The project suspension fully blocks access to the Google Cloud Console environment, which means I cannot access:
- IAM & Admin
- Service Accounts
- Compute Engine
- Security tooling required to remove or rotate the affected credentials
As a result, I am unable to complete the final remediation actions until limited access or manual intervention is provided.
Security Actions Already Completed
- Primary Google account secured
- Passwords rotated
- 2FA enabled and verified
- External repositories locked down/private
- Local credential audit completed
- Environment under review for exposed service account material
Planned Immediate Actions Upon Access Restoration
The moment console access is restored, I will immediately:
- Delete and rotate all affected service account keys
- Audit Compute Engine and Cloud Run resources
- Verify IAM permissions
- Remove any unknown or unused credentials
- Complete a full post-incident cleanup
Request
Could a Community Manager please escalate this case internally to the appropriate Trust & Safety / Account Review team for manual review?
I am fully cooperating and attempting to remediate the issue, but the current suspension prevents me from accessing the tools required to complete the remediation process.
Thank you for your time and assistance.
