Hello, I am seeking a manual escalation from a Community Manager or Admin. I am a Startup EdTech Lead caught in a documented "Infinite Support Loop" that has halted our academic research for nearly three weeks.
The Deadlock:
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Trust & Safety (Case # [removed by moderator] ): On 5/4, I submitted a comprehensive technical Root Cause Analysis (RCA). I detailed our "Magic Byte" pre-flight validation fix and the air-gapping of the corrupted legacy dataset that triggered the "Abusive Activity" flag (due to 404/HTML payloads from a third-party source). There has been zero response for 19 days.
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Cloud Billing Support (Case #70072588): Agent Kervin has officially closed our support ticket, stating: "Resolving account-level restrictions... falls entirely outside our support boundaries. We do not have the administrative access to lift this restriction [or] redirect the case."
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Community Forum: My previous attempt to resolve this was marked "Solved" by a manager directing me back to the Support portal—the same portal that has now officially stated they cannot assist.
The Dependencies: This is an academic NLP project for Automated Essay Scoring. Our entire infrastructure is currently on hold. We have a positive balance on the account, but we are restricted from using the services we have already paid for due to a compliance flag that no one will review.
The Request: I am not looking for generic "contact support" links. I have already contacted every available department. I am requesting that a Community Manager manually flag Appeal Case # [removed by moderator] for the Trust & Safety team to review the technical documentation provided on 5/4.
We have identified the error, implemented the fix, and provided the proof. We just need a human to look at the ticket.
Account: [removed by moderator]
