Hello Google Cloud Community,
I am seeking assistance with a service restriction that appears to be stuck in an automated loop.
The Situation:
- My account was restricted on April 1, 2026, for "Abusive Activities."
- On April 10, I received an email from Google Cloud Trust & Safety stating that my project opportune-ruler-492006-h2 has been reinstated.
- However, I still cannot access the Console or Billing Support; it remains blocked with the "Submit Appeal" screen.
Resolution Steps Already Taken:
- Tax Info: I have successfully submitted my India Tax Information in the Payments Center, and it was officially Accepted.
- Appeal: I have attempted to appeal via the console form multiple times, but I receive no Case IDs and no follow-up.
- Communication: I replied to the reinstatement email, but received an automated response stating that the thread is closed.
It seems my project is cleared, but my Global Account Identity is still flagged due to a synchronization delay or a secondary payment lock.
Could a Community Manager please help escalate this to the Trust & Safety or Billing Compliance team? I have no Case ID to provide as none were generated, but my Project ID is opportune-ruler-492006-h2.
Thank you,
Kaustubh M
