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Account-level restriction persists after project reinstatement — Appeal ticket # [removed by moderator]


ai_kd

My GCP account (project ID: project-0b2ff1f9-abbb-46e6-bc1) was restricted on Feb 13, 2026 for a policy violation caused by a software bug — a flawed retry pattern that sent excessive Vertex AI API requests.

I submitted an appeal and provided detailed corrective steps. On March 9, I received a project reinstatement email confirming the project is reinstated. However, the account-level restriction still blocks all access to GCP Console, CLI, and all services.

Could someone help look into this? The project has been reinstated but the account-level restriction remains, so I cannot access the project to verify compliance.

Best answer by hzmndt

​@ai_kd i will suggest open a support case to follow up with the support team or check with your account team if any 

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hzmndt
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  • March 11, 2026

​@ai_kd i will suggest open a support case to follow up with the support team or check with your account team if any 


eastcoast343

​@ai_kd if you don’t mind me asking, how did you resolve this?  I may have a similar scenario.