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Alert Priority

  • September 5, 2025
  • 1 reply
  • 33 views

yasinmnk
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Hi,

I need to create a playbook that creates Jira tickets based on alert priorities. If an alert's priority is high, it should create a high-priority ticket and so on. However, my condition doesn't match anything, and the playbook always chooses the last step. How should I create the condition to make that work correctly?"

1 reply

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  • New Member
  • September 5, 2025

If you’re using the flow “Condition”, you should be able to do different action depending on your alert priority or case priority. eg: if the priority is High, then create a Jira ticket with high priority.

Use custom fields in the Jira action to set Jira priority

Note: This parameter has priority and all of the fields are overwritten with the value that is provided for this parameter.

Example: {"field":"value"}

https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/jira