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An error occurred while fetching entity properties

  • June 5, 2025
  • 5 replies
  • 20 views

ar3diu
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Not sure if this is a permissions issue. I'm logged in with a user that has Chronicle API Admin and Chronicle SOAR Admin roles. The error occurs every time I check an Event from a Case Alert. Do you have any idea what's causing this?

 

Best answer by ylandovskyy

Hey @ar3diu @_K_O ,

Can you check, if you are seeing the same error today? It was tied to some internal API migration, but the changes were reverted already

5 replies

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  • Staff
  • June 5, 2025

Hello,

We will need more specific information to investigate. I would suggest to open a support ticket with a .HAR file re-creating the issue.


_K_O
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  • Bronze 5
  • June 5, 2025

I've been getting the same pop-up starting today, nothing changed on my side from a configuration perspective.


ar3diu
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  • Author
  • Silver 2
  • June 6, 2025

Hello,

We will need more specific information to investigate. I would suggest to open a support ticket with a .HAR file re-creating the issue.


Unfortunately, I have no way to open a support case.


ylandovskyy
Staff
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  • Staff
  • Answer
  • June 6, 2025

Hey @ar3diu @_K_O ,

Can you check, if you are seeing the same error today? It was tied to some internal API migration, but the changes were reverted already


ar3diu
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  • Author
  • Silver 2
  • June 6, 2025

Hey @ar3diu @_K_O ,

Can you check, if you are seeing the same error today? It was tied to some internal API migration, but the changes were reverted already


Good news, the error is gone for everyone. Thanks for letting me know!