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Anybody start seeing this error after an upgrade?

  • March 14, 2023
  • 9 replies
  • 65 views

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Anybody start seeing this error anywhere after an upgrade? Siemplify.Common.Store.DependenciesInstallationException A custom integration we have that had been working reliably suddenly stopped working and now gives this error.

9 replies

Louis_Mesmin
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Not on my side but we still are an on-premise customer. Can I ask the version you are running ?


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  • Author
  • New Member
  • March 14, 2023

6.2.12.5


Louis_Mesmin
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Seems to be a SaaS version am I wrong ?


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  • Author
  • New Member
  • March 14, 2023

yep, SaaS


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I have faced this on On-Prem version, problem was that one of the libraries were not available any more via pip, I would suggest to look into dependencies of the custom integration


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  • Staff
  • March 14, 2023

@recon_acook have you file a bug for this issue?


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  • Author
  • New Member
  • March 14, 2023

I did - I wound up just cloning out the integration from scratch and copy-pasting the code. The new one worked and I didn't make any changes


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  • Staff
  • March 14, 2023

Ok thanks for the update, please let me know if there is anything else needed.


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  • Author
  • New Member
  • March 14, 2023

If anyone else runs into this, this might help: "We got similar reports from other users and it turns out setuptools was the issue. We were able to solve the issue with version: setuptools-67.4.0-py3-none-any.whl"