I have siemplify running on linux with the system time set to UTC time. I set the Siemplify user interface to display in US Eastern time (UTC-4). But when I create a case, the display for create time is offset by 2 hours (-2).
My real issue is using the API to capture newly created cases using CaseSearchEverything which isn’t capturing newly created cases.
Does anyone know what may be configured incorrectly?
API to capture newly created cases using CaseSearchEverything
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I believe the API returns Unix tim aka epoch. Which is likely the time that is present in the database.
What you configure the setting in Case, what you're really doing is telling the case manager to apply some math to the unix time.
At least, that's my assumption from working with the api.
+1Yes - I believe the UI is just an offset from the db time. I believe it’s not calculating that value correctly — or — that db is not storing GMT. This is also effecting my API calls. I just haven’t figured out where the misconfiguration is coming from.
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