Hello all,
we are using a Google SecOps Instance and try to use the "Approval Link" Feature for our Playbooks.
As far as I understand it the approval can also be given from users which do not have an account in the SecOps Instance (First Line "Outside the platform": https://cloud.google.com/chronicle/docs/soar/respond/working-with-playbooks/assign-approval-links-in-actions)
After the mail is sent to my inbox and I try to open the approve or decline link in Inkognito mode, the screen stays blank and no error message appears. If I open the link in a browser session where I am logged in into Google SecOps, I can approve/decline the question.
Can anybody help me or had the same issue?
I created the playbook exactly as in the instructions mentioned above.
Thanks,
Marinus
Approval Link won´t open without valid SOAR User
+3- Bronze 2
Best answer by JensW
Hi @MarinusC , we had the same issue. We opened a support case. Support has confirmed the issue and the product team is working on a fix. The support case has been open for a few weeks now, I don't know how long it will take.
+4- Bronze 2
- Answer
Hi @MarinusC , we had the same issue. We opened a support case. Support has confirmed the issue and the product team is working on a fix. The support case has been open for a few weeks now, I don't know how long it will take.
+3- Bronze 2
Hi @MarinusC , we had the same issue. We opened a support case. Support has confirmed the issue and the product team is working on a fix. The support case has been open for a few weeks now, I don't know how long it will take.
Hi @JensW,
thank you for your answer.
Hopefully this will be resolved soon.
+2I'm also facing this issue. I'm using EmailV2 for sending email with approval link.After receiving the mail in inbox when I click on approval link, I get a blank page.
There is no issue with Exchange. It works well.
Are you guys still facing this issue? Any other workaround , please suggest.
+4- Bronze 2
@AV007 Unfortunately, the error still exist. This is the last update we received from support:
"The product team is actively working on it since this is a delicate fix, the team is carefully working on deploying the fix which might take a few more days."
I guess it will take longer, as it is a critical change (soar access without authentication). This has to be tested properly.
+2Thanks for the resonse.Actually I have access to SOAR and tried testing it with my email id only. Still it gives blank page. Is this scenario also expected?
One more question - Is this issue only with Emailv2 integration because Exchange is working fine for me.
+4I tested this with the Microsoft Graph Mail Integration successfully. I was able to use the accept / declined link in an Incognito session. If MS Graph Mail is an option, give it a try.
+2- Bronze 3
HI All ,
even I have same question
if we send approval link to invalid soar user will it work ?
+3- Bronze 2
HI All ,
even I have same question
if we send approval link to invalid soar user will it work ?
No currently not, Engineering is still working on a fix for this feature.
Support told us that the fix will be available by the end of the month (August).
+14- Silver 2
No currently not, Engineering is still working on a fix for this feature.
Support told us that the fix will be available by the end of the month (August).
is it done?
+6- Bronze 5
Works for me with Graph Email.
Speaking of approval links, is there a way to know which recipient pressed the link?
+2Approval link is working with Exchange integration for non-soar users . I have tested it.
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