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Assistance Needed for Chronicle SOAR Access

  • February 17, 2025
  • 1 reply
  • 6 views

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Hi

I was unable to log in and when I tried to reset password using the "Forgot your password?" option, I am not receiving any reset link. However, I am still encountering an error stating that my user is inactive.

Would it be possible to register a new user with the same email address? I would like to have my team members sign up for access as well.

Can anyone help us with the Chronicle SOAR access?



1 reply

cmorris
Staff
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  • Staff
  • February 17, 2025

Could you have someone with access to your SOAR verify that the account is not disabled?

https://cloud.google.com/chronicle/docs/soar/admin-tasks/user-soar-only/how-can-i-disabledelete-a-user-account-in-chronicle-soar