Hi All,
I am looking for a way to manage attachments other than on the Case Wall if such a thing exists? If not is there an elegant way to read a case for all attachments and then display them in an HTML Table with the ability to download? Having them on the case wall means they are missed once there are numerous Actions, Status Changes etc... A simple solution would be an Attachments option to pin them as with other items such as "Status Changes"
Thanks, Daryll
I would recommend opening a Support Case to file a Feature Request, but if this is needed now and for small files you can try below:
You can use a playbook with the view that will include an HTML widget.
1. You will need to use the Get Attachment action from the FileUtilities power-up
2. Render template from TemplateEngine power-up
3. Example of playbook
4. In the View settings HTML widget you can simply specify [TemplateEngine_Render Template_1.ScriptResult] placeholder
5. The result might look like this:
Please note that this approach won't be recommended for the large files as they might break the browser and cause slow loading of alert view.
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