Hello Guys,
Is there any integration solution available to integrate BMC Helix Business Workflows with SOAR?. There is BMC Helix Remedyforce integration available in marketplace, but its a different tool.
Can we use webhook for this?
Thanks,
Solved
BMC Helix Business Workflows integration with Google SecOps SOAR
+6- Bronze 1
Best answer by SoarAndy
Hi @SoarAndy ,
No problem, I think business workflow is pretty new tool released. Hope SecOps will consider this soon in future.
On HTTPv2 integration, can we execute actions like creating/updating/ closing tickets in BMC business workflows? Just curious, as I am not aware how it works.
Thanks again for your response
Yes, think of each Action like a postman call, so for 3 API calls you need 3 Actions.
Also, read the online docs please as it will explain authentication (i.e. if the vendor follows best practise and doesn't have a weird implementation) and how it should be stored in the Instance, not the playbook.
+12I don't think there is an integration today no.
Webhooks can be used if Business Workflows can push to a webhook, this could in theory replace the Connector.
For Actions in playbooks, you might be able to use HTTPv2 to make generic calls to a remote endpoint. This would in theory replace the need to use IDE and write python.
+6- Bronze 1
I don't think there is an integration today no.
Webhooks can be used if Business Workflows can push to a webhook, this could in theory replace the Connector.
For Actions in playbooks, you might be able to use HTTPv2 to make generic calls to a remote endpoint. This would in theory replace the need to use IDE and write python.
Thanks @SoarAndy ,
Are you aware if SecOps is working on an integration package for BMC Helix Business Workflows? If so, is there an expected release date by January 2025?
Thanks again for your response
+12Thanks @SoarAndy ,
Are you aware if SecOps is working on an integration package for BMC Helix Business Workflows? If so, is there an expected release date by January 2025?
Thanks again for your response
Sorry Victor I don't think it's on the roadmap currently
+6- Bronze 1
Sorry Victor I don't think it's on the roadmap currently
Hi @SoarAndy ,
No problem, I think business workflow is pretty new tool released. Hope SecOps will consider this soon in future.
On HTTPv2 integration, can we execute actions like creating/updating/ closing tickets in BMC business workflows? Just curious, as I am not aware how it works.
Thanks again for your response
+12Hi @SoarAndy ,
No problem, I think business workflow is pretty new tool released. Hope SecOps will consider this soon in future.
On HTTPv2 integration, can we execute actions like creating/updating/ closing tickets in BMC business workflows? Just curious, as I am not aware how it works.
Thanks again for your response
Yes, think of each Action like a postman call, so for 3 API calls you need 3 Actions.
Also, read the online docs please as it will explain authentication (i.e. if the vendor follows best practise and doesn't have a weird implementation) and how it should be stored in the Instance, not the playbook.
+6- Bronze 1
Yes, think of each Action like a postman call, so for 3 API calls you need 3 Actions.
Also, read the online docs please as it will explain authentication (i.e. if the vendor follows best practise and doesn't have a weird implementation) and how it should be stored in the Instance, not the playbook.
Thanks @SoarAndy
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