I am using the "Create Siemplify Task" to ask an team external to the SOC to acknowledge a Case however, I am allowed to close the Case without the task being closed, is this by design?
I can write some code to pull Type: 2 items from the Case wall and check the Status and do something such as warn the analyst of open Tasks but seems overkill and they could close the case from the Case Header anyway.
Thanks, Daryll
Hi @delston, the ability to mark a case as resolved is not dependent on whether there are active tasks still pending on the case wall.
To break this behavior down separately from the integration, you can try creating a task manually in the case wall for a case, leaving it as not done, then closing the case. You'll see that the presence of the pending task in the case wall doesn't prevent closure.
This is a design choice on the platform side but as you mentioned it's possible to introduce logic within a given playbook to try to account for all active tasks prior to moving onto closing the case.
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