Hi
Our customer receive several cases and would like to prevent duplicates and merge cases for a better overview! Is that possible ? if yes, how and is there any documentation or guide for that thanks in advance for answers!
Solved
Case Merge
+7- Bronze 3
Best answer by kentphelps
Merge is available on the Search Screen Let us know if that does not help here.
+13- Bronze 5
hi @yasinmnk,
You can also look into alert grouping - so it identifies similar alerts (specified by your own conditions) within a specified time period, and will group these alerts into one case. Alternatively, another way to look into this which hypothetically sounds possible is by creating a playbook that gets attached to these specific cases, using the 'Get Similar Cases' action within the playbook, attach this as the first step, if there's a xxx% match (for example 100% entity match), along with the same/similar case name, to automatically close the case.
Kind Regards,
Ayman
+7- Bronze 3
hi @yasinmnk,
You can also look into alert grouping - so it identifies similar alerts (specified by your own conditions) within a specified time period, and will group these alerts into one case. Alternatively, another way to look into this which hypothetically sounds possible is by creating a playbook that gets attached to these specific cases, using the 'Get Similar Cases' action within the playbook, attach this as the first step, if there's a xxx% match (for example 100% entity match), along with the same/similar case name, to automatically close the case.
Kind Regards,
Ayman
Hi @AymanC Thanks so much for your answer, was very helpful:
Best Regards,
Yasin
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