+5Hello everyone,
I have a script that attaches a playbook to an alert, but once the playbook is attached, playbook moves to a queued state and doesn't recover.
I checked other alerts to see if any playbooks are running or have failed, but that doesn’t seem to be the issue.
Best answer by f3rz
Hi @AfvanJaffer,
If you checked all cases with all alerts and there's no playbooks are running. Playbook queue state can be caused only if you have more active (running) playbook that the limit is set.
Therefore, I recommend you to open a Support Ticket to check the limit and confirm if there's no other active playbooks currently.
+10Hi @AfvanJaffer,
If you checked all cases with all alerts and there's no playbooks are running. Playbook queue state can be caused only if you have more active (running) playbook that the limit is set.
Therefore, I recommend you to open a Support Ticket to check the limit and confirm if there's no other active playbooks currently.
+12Tip, order your case queue buy Modified time, that might help find other cases/alerts with playbooks running
I have seen it before where the case queue order was set to something else and it wasn't obvious that other alerts were processing
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