Hello,

While you can't embed HTML as you write the comment (just tested), you can click on advance editor > insert/edit link

is the issue solved ? if yes , what is the solution

Where can i find  advance editor > insert/edit link option

Hi Schrauf187,  

you can give the link by  using html one-line code

<a href="your doc/file link">Name of the file/doc</a> 

once you put it will display  like this in case wall

Hi @vanitharaj1208, 

While commenting on cases manually, You can find the following symbols

at the bottom of case tab. By clicking on "T" you'll get the below options tab.

yes i could find that, but i wanted to automate it like

add instruction file to respective case

we can Also create a view in Playbook using HTML and add links it will be useful and it can viewed in alert view

As above, 'HTML widgets' and insights both use HTML, so warp in <a href>

I’ll test it out