Hello. My company has recently adopted Google SecOps alongside our current ITSM tool in-which we use to conduct case management and handling. We would like to have SecOps automatically create and updates cases in our ITSM tool, however I don’t see any automated functionality to run things at case level.

Could some advice be provided on how to move forward particularly with the following:

• Have cases created in ITSM when analyst change the case state to incident. 
• Have new alerts added to our ITSM when alerts are added to cases in secops with incidents already raised.
• Have new alerts removed to our ITSM when alerts are removed from cases in secops with incidents already raised.

I already have actions and integrations for our ITSM that work for these purposes, but I now need a trigger to automate them which I cannot find in SecOps.