I have created a new custom field in close case settings for the analysts to enter while closing the case, but it wont show up in the playbook while closing the case. Someone please help
Solved
Custom Field in Close Case Dialog
+3- Bronze 1
Best answer by kentphelps
Did you add the field to the "Custom Fields Form" widget? You want to take a look at Manage custom fields
+3- Bronze 1
Have you followed the procedure laid out in this doc: Customize the Close Case dialog
Yes I have and I created the custom field, my problem is that the new custom field I created is not there in the playbook close action and therefore there is no point in creating the custom fields.
+11Did you add the field to the "Custom Fields Form" widget? You want to take a look at Manage custom fields
+3- Bronze 1
Did you add the field to the "Custom Fields Form" widget? You want to take a look at Manage custom fields
Thank you 🙏
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