Scenario:
This file was previously ticketed in the following tickets: 12345, 12346, 12347
I don't think I can do this with custom lists because I don't have a playbook action to read out all entries in a custom list. Does anyone have a good way to accomplish this?
Custom lists
+9- Bronze 1
+6If you don't have to take care of Environments, you could use entity attributes instead, i guess.
+7- Bronze 2
Maybe use a previous Action condition with one of the branches Lists_is in Custom List_1.<nameoflist> is greater that one. But the playbook would need to have check using the action Lists - Is String in Custom List prior to condition.
+9- Bronze 1
The issue there is that I want to know tickets opened ever/historically. I think that entity attributes might work even with environments though because I'd only want to report tickets opened for that specific environment.
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