We currently export all case data via IDE script to Power BI. Now custom fields are available in Dashboards I want to bring our reporting into Secops. However I see a huge issue.
1) Dashboards doesn’t expose case closure date/time.
2) The dashboard time filter selector is creation date/time.
So it is an impossibility to do the most basic things like “show me how many cases were closed last week”.
What am i missing please as i just don’t believe such a basic requirement isn’t possible without using a legacy report or script.
thanks
Jamie
