Email Notifications on Case and Task Assignments

It sounds like you may have tried to include a screenshot, but I do not see one. If you are getting email notifications via playbook, but not manually, it sounds like the playbook includes action to provide those notifications. One thing you could do is create a quick action that runs that playbook or some other playbook that just focuses on changing the assignment, for example, and then sending the email notification.

Hi ​@delston,

What is your user preference’s for notifications?

To view this, authenticate into your instance, click on your profile picture icon on the top right, go to ‘User Preferences’, and then ‘Notifications’

Kind Regards,

Ayman

That wasn’t the question, this is turned on however, the notifications are only provided from assignments via a Playbook, is this by Design?

If I open a Case > Case Overview > Case Task  and save the task this does not provide a notification however, the Playbook Action “Tools - Create Siemplify Task” does also “Tools - Assign Case to User” does but assigning directly in the Case does not.