Skip to main content

Explore button in a case in the Case screen may not be clickable.

  • February 15, 2022
  • 1 reply
  • 2 views
M
Forum|alt.badge.img+6

Depending on a users role, the "Explore" button in a case in the Case screen may not be clickable. What permissions does a user need to use the "Explore" feature?

    1 reply

    E
    Forum|alt.badge.img+3

    Go to the permissions and in the part of Module Name choose cases and assign permission to edit

    Terms & ConditionsCookie settingsAccessibility statement
    Privacy Policy Terms of Service Gen AI Policy Community Guidelines Cookie Settings

    © 2025 Google. All rights reserved.