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Question

Facing issue with CSS and JS in the predefined widgets

  • March 11, 2026
  • 1 reply
  • 45 views

jaymin
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Hi all,
I'm experiencing an issue with predefined widgets in a custom action integration. The CSS and JavaScript are not rendering correctly, but the same code works fine in existing widgets. I've confirmed that a noscript tag renders successfully, suggesting a policy is restricting JS execution. The CSS is also not being applied. Any insights on what might be causing this discrepancy would be helpful.

Non rendering widget


 

Rendering Widget with same html/css
Source of the non rendering widget
Source of rendering widget

 

1 reply

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There appears to have recently been a change and `Safe HTML Rendering` under `Advanced Settings` within a HTML Widget is now set to True by default for newly created Widgets.  I’m pretty sure it always used to be off by default, hence you never had to change it before, and in effect the feature appears stop any JavaScript being usable.  Turn that off, re-run the Playbook, and it’ll work.