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Hi Guys,

I integrated Freshservice ITSM with SOAR. When I am trying to create ticket getting below error:

There is no option to add department_id or group_id in the action. Does anyone know the cause?

Thanks,

 

 

hi @VictorSOAR , can you please try using "Custom Fields" action input parameter to specify the attributes you need - https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/freshworks-freshservice#create_ticket


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