I am attempting to use the marketplace action "Get similar cases" and limit the "Entities" parameter to a custom group of entities against which I went the action to run. I have created two custom groups, one with all the URL entities and the other with all the email subject entities and I use each against a separate instance of the action.
However, the action has inconsistent results between different cases and entities - sometimes it works as intended, but other times it finds common IP addresses with other cases even if the IP address entities are not in the custom group of entities. Sometimes, the action that should only be using email subjects matches against common URLs. Anyone use this action successfully? Anyone know if this is a bug or somehow intended functionality?