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[Google SecOps] Stuck at a loop when trying to sign in

  • February 28, 2025
  • 10 replies
  • 91 views
R
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When one of my users try to sign-in on Google SecOps he is stuck on a Loop

What we tried to do:

-Chrome private session
-Edge private session
-Different browsers
-Different networks
-Tethered internet from his phone,
-Turned off VPN
-Cleared cookies
-Disabled IPv6
-Disabled browser's extensions
-Created a new account with the same permisisons
-Fresh install of his OS

It seams to work when he access it through his phone's browsers and a VDI. 
Here is a video of what it looks like: https://drive[.]google.com/file/d/1JIRKDBaO6GXE3ghTSIgbYV63xx9mM19r/view?usp=drive_link 

Best answer by Rene_Figueroa

Hi @RenanSolo 

I did not click on that drive link above, but the fact the user can sign in via his phone's browser and not his computer points to a time sync issue on his computer. I've seen this a few times and the login loop goes away once the users laptop time is synced. You can use NTP to find out what is the time offset. 

10 replies

dnehoda
Staff
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  • dnehoda
  • Staff
  • March 1, 2025

This seems like a phish attempt.  

I'm certainly not clicking that link.  lol. 

You will most likely need a support case.  Sharing a screenshot would be better for us to see the actual error. 

kentphelps
Staff
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  • kentphelps
  • Staff
  • March 3, 2025

Please review the thread here: https://www.googlecloudcommunity.com/gc/SecOps-SIEM/I-cant-sign-in-into-my-Google-SecOps-Chronicle-Looping/m-p/827172#M2235

Rene_Figueroa
Staff
Forum|alt.badge.img+10

Hi @RenanSolo 

I did not click on that drive link above, but the fact the user can sign in via his phone's browser and not his computer points to a time sync issue on his computer. I've seen this a few times and the login loop goes away once the users laptop time is synced. You can use NTP to find out what is the time offset. 

    R
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    • RenanSolo
    • Author
    • New Member
    • March 5, 2025

    Please review the thread here: https://www.googlecloudcommunity.com/gc/SecOps-SIEM/I-cant-sign-in-into-my-Google-SecOps-Chronicle-Looping/m-p/827172#M2235


    Hi, thanks for the reply. I came across this post while doing my research, but couldn't figure out exactly what was the solution proposed there.

    R
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    • RenanSolo
    • Author
    • New Member
    • March 5, 2025

    This seems like a phish attempt.  

    I'm certainly not clicking that link.  lol. 

    You will most likely need a support case.  Sharing a screenshot would be better for us to see the actual error. 


     

    Here are the screenshots. Those screens keep showing in sequencing, repeating one after another.

     

    Rene_Figueroa
    Staff
    Forum|alt.badge.img+10

    Hi @RenanSolo 

    I did not click on that drive link above, but the fact the user can sign in via his phone's browser and not his computer points to a time sync issue on his computer. I've seen this a few times and the login loop goes away once the users laptop time is synced. You can use NTP to find out what is the time offset. 


    @RenanSolo did you see this comment? 

    matthewnichols
    Community Manager
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    • matthewnicholsCommunity Manager
    • Community Manager
    • March 5, 2025

    Thank you everyone for your support on this post. I have defanged the link above for security purposes. 

    R
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    • RenanSolo
    • Author
    • New Member
    • March 5, 2025

    @RenanSolo did you see this comment? 


    Hi Rene, thank you for the reply. I'm gonna meet with the user later today and try your solution. I'll come back here to tell you if it works.

    R
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    • RenanSolo
    • Author
    • New Member
    • March 5, 2025

    Hi @RenanSolo 

    I did not click on that drive link above, but the fact the user can sign in via his phone's browser and not his computer points to a time sync issue on his computer. I've seen this a few times and the login loop goes away once the users laptop time is synced. You can use NTP to find out what is the time offset. 


    His clock was 2 minutes ahead of actual time. He synced his clock and worked flawlessly. Thank you very much.

    Rene_Figueroa
    Staff
    Forum|alt.badge.img+10

    His clock was 2 minutes ahead of actual time. He synced his clock and worked flawlessly. Thank you very much.


    Great! Happy to help.

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