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Has anyone manage to work with Approval Links when clicked on a phone?

  • May 28, 2023
  • 8 replies
  • 14 views

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Oh man this is disappointing, has anyone gotten Approval Links to work when clicked on a phone (specifically an iPhone)? I cannot find a mobile browser that can load link. It gets stuck at the Chronicle SOAR logo .

8 replies

Dmitry_Sarakeev
Staff
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i heard that somebody did it, but it required some additional configuration (tunnelling?)


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  • Author
  • New Member
  • May 28, 2023

If you’re able to figure out more about how they got it to work, I’d really appreciate it!


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  • Author
  • New Member
  • May 28, 2023

I'm prototyping a too-complicated solution involving python, playwright, and AWS API Gateway just to click a link . I don't know if it will work and it sounds like the wrong answer.


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  • Author
  • New Member
  • May 28, 2023

Hmm. This might be an iPhone issue? Finding it's not working on some phones but is working on others. Trying to narrow down the problem and will report back. Hopefully something pretty simple


Dmitry_Sarakeev
Staff
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let me ask the team for details


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  • Author
  • New Member
  • May 28, 2023

Weird. Updating to from iOS 16.3 to 16.5 worked .


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  • Author
  • New Member
  • May 28, 2023

Safari 16.3 did not work, 16.4 and 16.5 did work . At 16.3, no other browsers loaded the link either .


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  • June 25, 2023

Just got word: "ios/ipadOS device is not supported. The request has already been forwarded to the Chronicle-SOAR product specialist team so they may evaluate."