Hello,
I am looking for getting notification on Teams or Email if our analyst adds any comment to Case Wall.
I already have Teams and Exchange integration, but not able to get any Action/Option/Feature on SecOps SOAR to send notification for comments added in Case Wall.
Please help me with solution if anyone have.
Thanks & Regards,
Suraj Kadav
Best answer by f3rz
@skadav this kind of notification is not existing within platform, SOAR has only Case Wall mentions (e.g user mentioning you).
Available notifications (email and system notification/under bell icon):
However, I believe it can be done by using custom job that will:
1. Get a list of open cases using SDK function:
2. Get case comments per specific case using GET /api/external/v1/cases/comments and use timestampt filter
3. If in step 2 comments were found send notification.
+10@skadav this kind of notification is not existing within platform, SOAR has only Case Wall mentions (e.g user mentioning you).
Available notifications (email and system notification/under bell icon):
However, I believe it can be done by using custom job that will:
1. Get a list of open cases using SDK function:
2. Get case comments per specific case using GET /api/external/v1/cases/comments and use timestampt filter
3. If in step 2 comments were found send notification.
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