Did you try a different browser?
Cleaning the cookies in Browsers Application tab might help too
Are you logging in to multiple tenants? Each tenant and tab can invalidate each others cookies and after a while it goes into infinite loop. You probably want to open a support case to nail it down.
@ronaldlie please check if any extension added to your browser for auto refresh or redirection.
Hi @ronaldlie,
Definitely not something I've seen or heard of before, I would suggest closing your browser down, reloading your browser, navigating to Web Developer Tools -> Network, capturing this activity, exporting this as a HAR, and raising a support ticket, and hopefully, the support team can identify why this is happening. However, the other points mentioned by other users are great ideas for trying to remove any variables that may be resulting in this happening.
Looking at the videos, It seems you're getting a 401 error, and then it re-loops, hinting there is an authentication-related issue. Is there any other variables you can rule out such as network-related (IP), potentially accessing a mis-spelled URL etc?
Kind Regards,
Ayman C
You can troubelshoot using
1. Browser ->Inspect-> Network tab. Look out for 3xx 4xx
2.If you do the same thing using SAML tracer extension which gives more details
Problem:
I'm facing an infinite redirect loop when trying to access Google Cloud (Chronicle Security).
- The issue occurs only on my PC but works fine on other devices or in a Windows VM.
Actions Tried:
Firewall and DNS:
- Disabled the local firewall.
- Switched DNS to Google (8.8.8.8 and 8.8.4.4).
QUIC Protocol:
- Blocked QUIC (UDP 443) via firewall rules. The issue persists.
Network Changes:
- Tested with tethering (mobile data connection) and other networks. No difference.
Certificate and Proxy:
- Verified server certificate using openssl and curl. No issues found.
- Reset proxy settings using netsh and ensured no proxy was interfering.
Network Stack Reset:
- Reset Windows network stack (netsh int ip reset, netsh winsock reset, ipconfig /flushdns).
- Rebooted the system after changes.
Environment Testing:
- Tested on a clean windows VM (both NAT and Bridge modes). The issue doesn't occurs.
Can you help me?
Cleaning the cookies in Browsers Application. Try in new browser. Open a support ticket with the url , it might be issue with a prticular SecOps(Chronicle) instance
