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I cant sign-in into my Google SecOps Chronicle (Looping)

  • October 31, 2024
  • 8 replies
  • 136 views
R
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So long before this happened i  can access my SecOps completely fine, but i dont know why recently i cant sign-in into my SecOps. Its Looping again and again in the sign-in page. But if i try to sign-in by my smartphone (with the same account email), i can sign-in and access SecOps smoothly. So i think the problem is on my Notebook, i have tried several ways, such as: clear browser cache and cookies, try other browser, using Incognito, and reinstall the browser, but still i cant sign-in.

* you can see the video in the link, how my sign-in looping looks like

https://drive.google.com/file/d/1m63luTcUS4HRrNcVmOknQMcMYRwOQq4-/view?usp=sharing

https://drive.google.com/file/d/1pAGJF9ivGSzuStW7Nmu8X4Gs58-VhQIR/view?usp=sharing

Best answer by ashnaiku

You can troubelshoot using 

1. Browser ->Inspect-> Network tab. Look out for 3xx 4xx

2.If you do the same thing using SAML tracer extension which gives more details 

8 replies

dnehoda
Staff
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  • dnehoda
  • Staff
  • October 31, 2024

Did you try a different browser?  

    A
    Staff
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    • ashnaiku
    • Staff
    • October 31, 2024

    Cleaning the cookies in Browsers Application tab might help too

      kentphelps
      Staff
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      • kentphelps
      • Staff
      • October 31, 2024

      Are you logging in to multiple tenants?  Each tenant and tab can invalidate each others cookies and after a while it goes into infinite loop.  You probably want to open a support case to nail it down.  

        S
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        • skadavSilver 2
        • Silver 2
        • October 31, 2024

        @ronaldlie please check if any extension added to your browser for auto refresh or redirection. 

        AymanC
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        • AymanCBronze 5
        • Bronze 5
        • October 31, 2024

        Hi @ronaldlie,

        Definitely not something I've seen or heard of before, I would suggest closing your browser down, reloading your browser, navigating to Web Developer Tools -> Network, capturing this activity, exporting this as a HAR, and raising a support ticket, and hopefully, the support team can identify why this is happening. However, the other points mentioned by other users are great ideas for trying to remove any variables that may be resulting in this happening.

        Looking at the videos, It seems you're getting a 401 error, and then it re-loops, hinting there is an authentication-related issue. Is there any other variables you can rule out such as network-related (IP), potentially accessing a mis-spelled URL etc?

        Kind Regards,

        Ayman C

        A
        Staff
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        • ashnaiku
        • Staff
        • Answer
        • November 1, 2024

        You can troubelshoot using 

        1. Browser ->Inspect-> Network tab. Look out for 3xx 4xx

        2.If you do the same thing using SAML tracer extension which gives more details 

        E
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        • ErmalK
        • New Member
        • January 9, 2025

        Problem:

        I'm facing an infinite redirect loop when trying to access Google Cloud (Chronicle Security).

        • The issue occurs only on my PC  but works fine on other devices or in a Windows VM.

        Actions Tried:

        1. Firewall and DNS:

          • Disabled the local firewall.
          • Switched DNS to Google (8.8.8.8 and 8.8.4.4).

        2. QUIC Protocol:

          • Blocked QUIC (UDP 443) via firewall rules. The issue persists.

        3. Network Changes:

          • Tested with tethering (mobile data connection) and other networks. No difference.

        4. Certificate and Proxy:

          • Verified server certificate using openssl and curl. No issues found.
          • Reset proxy settings using netsh and ensured no proxy was interfering.

        5. Network Stack Reset:

          • Reset Windows network stack (netsh int ip reset, netsh winsock reset, ipconfig /flushdns).
          • Rebooted the system after changes.

        6. Environment Testing:

          • Tested on a clean windows VM (both NAT and Bridge modes). The issue doesn't occurs.

        Can you help me?

        A
        Staff
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        • ashnaiku
        • Staff
        • January 9, 2025

        Cleaning the cookies in Browsers Application. Try in new browser. Open a support ticket with the url , it might be issue with a prticular SecOps(Chronicle) instance  

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