[Important] New Platform Feature - Custom Fields

- Do custom fields(and their values) appear in the case details when retrieving the case data via API?
- Is the widget going to be available in custom views (view that you can create within a playbook)?

Hey @mokatsu,

If the question is about "Get Case Details" action, then currently it's not there. As a temporary solution, we are planning to add an action "Get Scope Custom Fields", which will return information about all custom fields within Case/Alert. Will that be helpful?

Yes, playbook views will support custom field form widget. It's planned to be delivered in Q2/Q3. 

Hi
If the question is about "Get Case Details" action, then currently it's not there. As a temporary solution, we are planning to add an action "Get Scope Custom Fields", which will return information about all custom fields within Case/Alert. Will that be helpful?--- can we have field with values for each case through this action?

Yes, the expectation is that it will return data in the following format:

Hi, is it possible to use these fields in the Advanced Reports? If not is this something that is planned for a future release?

Hey @Matt123 ,

Custom Fields will be exposed in Advanced Reports.They are already exposed in BigQuery. 

I will create a post, when Advanced Reports support will be live, but it's planned for Q2.

Hi

yes, this will resolve our case.

HI @ylandovskyy  ,

We also need the api endpoint to update the custom field 

like Siemplify.set_customField (key: value) 

If something like this can be done so that we can update the field value within the IDE.  

Hi ​@ylandovskyy 

sorry to re-open this thread, but is there any update on the feature?
From what I can see the custom fields are not retrievable via API from the case details. I cannot see any specific implementation to automatically get and set it outside playbooks but I might be missing something.

Thanks

​Hey @_RT_ ,

Did you have a chance to see “Get Custom Field Values” action from Siemplify integration? It should be able to solve the use case you are looking for. 

hello

I do not seem to find that action, I only see “Set Custom Field” both looking at the actions available in playbook and looking at the IDE.
I also saw that the v1alpha API have some interesting methods for getting cases info and custom fields, but they are not out at the moment (receiving a 503 error).

​@_RT_  Are you on the latest version of the Siemplify integration?

I was not 😅 Sometimes I forget to look at updates on the integration side.

That is going to be really helpful while waiting for the APIs to roll-out!

Thanks

any way to retrieve custom fields via native dashboards? i see documentation for advanced reports but nothing for native