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Hi, 

I need to achiveve this:

On rule detection, playbook should execute that will execute below block in loop.

*Send email to user -- > wait for response -> If user happy --> Close the case OR if user not happy/ needs further information, again repeat *Send email to user step.

Please suggest how this can be achieved in soar playbook. OR if this is not feasible, what's the fallback ?

 

Thanks

 

 

 

Hi @swanand , you can do it with available email integrations. The main logic will look like this:



1. Send email
2. Wait for reply
3. Check with condition flow if the reply contains a specific word (Yes, Approved, Close, etc.)


Available email integrations:


https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/email-v2
https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/microsoft-graph-mail
https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/email
https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/exchange


 


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