Skip to main content
Solved

Integration of SMTP email in Chronicle SOAR

  • May 27, 2024
  • 6 replies
  • 73 views

Forum|alt.badge.img+7

Hi Team,

I am unable to configure SMTP in Chronicle SOAR. After providing required details in the chronicle SOAR page and make necessary changes in 0365 admin portal, still communication is not established.

Can you tell me is there any other steps i need to follow.

Thanks, 

Neha.H

 

Best answer by TonyH

Hello Neha,

Did you reference this documentation https://cloud.google.com/chronicle/docs/soar/admin-tasks/advanced/setting-up-your-email ?

If you're still having issues after this please open a support ticket and the team can assist you. 

Thanks!

6 replies

Forum|alt.badge.img+8
  • Staff
  • Answer
  • May 27, 2024

Hello Neha,

Did you reference this documentation https://cloud.google.com/chronicle/docs/soar/admin-tasks/advanced/setting-up-your-email ?

If you're still having issues after this please open a support ticket and the team can assist you. 

Thanks!


Forum|alt.badge.img+7
  • Author
  • Bronze 3
  • June 3, 2024

Hello Neha,

Did you reference this documentation https://cloud.google.com/chronicle/docs/soar/admin-tasks/advanced/setting-up-your-email ?

If you're still having issues after this please open a support ticket and the team can assist you. 

Thanks!


Hi Tony,

We have checked with the above steps , still the issue is persisting.

Anyways thanks for the help 🙂


SoarAndy
Staff
Forum|alt.badge.img+12
  • Staff
  • June 14, 2024

Can you post an image of the config you are struggling with please.

To clarify - For Office365 use integration "Exchange", not "Email"


Forum|alt.badge.img+7
  • Author
  • Bronze 3
  • June 17, 2024

Can you post an image of the config you are struggling with please.

To clarify - For Office365 use integration "Exchange", not "Email"


Hi Andy,

Where can i get the exchange option. 

Thanks,

Neha.H 


SoarAndy
Staff
Forum|alt.badge.img+12
  • Staff
  • June 28, 2024

Hi Andy,

Where can i get the exchange option. 

Thanks,

Neha.H 


Exchange from the Marketplace, this is what to use for Office365 and on prem Exchange

 


Forum|alt.badge.img+7
  • Author
  • Bronze 3
  • July 24, 2024

Exchange from the Marketplace, this is what to use for Office365 and on prem Exchange

 


Hi @SoarAndy ,

Thank you for your guidance. Greatly appreciated.

Thanks,

Neha.H