Hi everyone,
I’ve enabled user notifications in the notification settings (both for notifications and email alerts on case assignments).
However, I only receive notifications when a case is specifically assigned to me, but not when a case is assigned to my role.
Is there a way to configure it so that everyone assigned to a specific role receives a notification?
Hi ORBR,
you can create a custom Script to send the user notification when assigned specifically to your role.
you need to fetch the list of those users based on the role and then send the mail
if you need I can help if with the script
Hi ORBR,
you can create a custom Script to send the user notification when assigned specifically to your role.
you need to fetch the list of those users based on the role and then send the mail
if you need I can help if with the script
Hey @messier63 ,
Yes, I would appreciate your help with this script, will this work as a scheduled job?
HI ORBR,
I could rather suggest creating a script as an action and attaching where and when you want to get the notification.
I will provide you with the script in some time
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