Hi
@Esmeralda_Lara
have you tried opening a support ticket?

Hi @Esmeralda_Lara - there is not a Phone Number associated with the Google Cloud Security Support Team; however, based on your submitted Support Case the Support Team can organize a Google Meet to assist with troubleshooting / resolving the issue. 

There are a couple of options around opening a Support Case depending on your organization's set up.

1) Legacy Support Portal for Siemplify Customers: https://support.siemplify.co/ChronicleSOARLoginpage

2) Current Support Portal for Chronicle SOAR Customers*: https://console.cloud.google.com/support .

*This option requires your organization to have aChronicle SOAR Project established within Google Cloud Platform along with your admin providing your user account access to submit tickets.