Solved

Is there a way to fully delete cases from a specific environment?

+6

Hey

I have a request to fully delete a bulk of cases from a specific environment.

Is there a way to perform this action? API? Retention? anything?

Best answer by SoarAndy

Hey @dnehoda

Thank you for the fast response, but I need to delete the cases, not just close them.

Deleting can be done with a request through Support, it can't be done through the UI today.

+16

I think you have two options here. Use the API.

/api/external/v1/cases-queue/bulk-operations/ExecuteBulkCloseCase

Or download the Tools Power up and use the close cases based on search

+6

I think you have two options here. Use the API.

/api/external/v1/cases-queue/bulk-operations/ExecuteBulkCloseCase

Or download the Tools Power up and use the close cases based on search

Thank you for the fast response, but I need to delete the cases, not just close them.

+12

Thank you for the fast response, but I need to delete the cases, not just close them.

Deleting can be done with a request through Support, it can't be done through the UI today.

Sign up