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Issue with manual prompt Message to assignee

  • April 15, 2026
  • 4 replies
  • 73 views

AnimSparrow
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When you add message to prompt it is not shown in pending action section

but if you run different prompts 2x in row, second one will have it always visible

 

 

anyone know why this is like that? do we have any bug report or ongoing implementation around this fix?

Best answer by cmorris

I am not seeing the same behavior in my test tenant, the message from my first action comes through:

Action config:

I would recommend a support case for this one.

4 replies

cmorris
Staff
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  • Staff
  • Answer
  • April 16, 2026

I am not seeing the same behavior in my test tenant, the message from my first action comes through:

Action config:

I would recommend a support case for this one.


AnimSparrow
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  • Author
  • Bronze 5
  • April 20, 2026

I am not seeing the same behavior in my test tenant, the message from my first action comes through:

Action config:

I would recommend a support case for this one.

it is not the same case- when you choose Assign To it shows, but without assign To it is not (on 1st one) either way I was able to use this and assign all prompt to unamanaged group as it is still visible by all people


cmorris
Staff
Forum|alt.badge.img+16
  • Staff
  • April 21, 2026

I am not seeing the same behavior in my test tenant, the message from my first action comes through:

Action config:

I would recommend a support case for this one.

it is not the same case- when you choose Assign To it shows, but without assign To it is not (on 1st one) either way I was able to use this and assign all prompt to unamanaged group as it is still visible by all people

Glad you have it working. So the first time around, the Assign To was left blank? I was trying to file a bug, but still not able to replicate (do believe it is occurring for you though). Here’s a new one I just tested on, still getting the message:

With Assign To now blank:

 


AnimSparrow
Forum|alt.badge.img+6
  • Author
  • Bronze 5
  • April 21, 2026

I am not seeing the same behavior in my test tenant, the message from my first action comes through:

Action config:

I would recommend a support case for this one.

it is not the same case- when you choose Assign To it shows, but without assign To it is not (on 1st one) either way I was able to use this and assign all prompt to unamanaged group as it is still visible by all people

Glad you have it working. So the first time around, the Assign To was left blank? I was trying to file a bug, but still not able to replicate (do believe it is occurring for you though). Here’s a new one I just tested on, still getting the message:

With Assign To now blank:

this is exactly what is happening, when assign to is in “choose” and this is the 1st prompt i playbook it doesn’t show reply, either way assigning it to whatever what group allow to everybody see it so I guess it works.

We have got some issue with assigning license across support tickets so as long as this is not clarify I cannot create tickets in easy matter :) Thanks for your ideas!