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Hi,

I have wrote a custom actions that gets attachments from the case wall and creates a html table, allowing the user to click a button to download the attachment. This had been working okay but we have now been experiencing this following error:

 

  File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/SiemplifyBase.py", line 170, in validate_siemplify_error
raise Exception("{0}: {1}".format(e, response.content))
Exception: 500 Server Error: Internal Server Error for url: http://server:80/v1alpha/projects/project/locations/location/instances/instance/legacySdk:legacyAttachmentData?attachmentId=3157&format=snake: b'{"errorCode":2000,"errorMessage":"An error has occurred. Search for Log identifier c55c79701e3341e380d50c8167df02c9 in the Google Cloud Logs Explorer.","innerException":null,"innerExceptionType":null,"correlationId":"c55c79701e3341e380d50c8167df02c9"}'

This is happening when calling siemplify.get_attachment(attachment_id), although not entirely consistent but it seems to be happening more often with files >1mb.

Is this a know limitation for files > 1mb in size?

 

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