Hello,
Has anyone configured the Chronicle SOAR Jira integration to work with Jira service desk on-prem?
I've already used it with cloud instances but with the on-prem solution, I keep getting "bad credentials" error.
Thanks
A
Jira integration Issue
+5
+12Hi Antonio,
I have seen customers use Jira before for on prem, however I can't remember which product/service they were using specifically (the best I can say is 'normal' Jira). The standard integration configuration has "API Root" as an IP address, so talking to on prem (not cloud) is certainly a supported method.
It's unlikely to help, but a packet capture on the Remote Agent would confirm it's talking to the right IP/instance of Jira.
I'm afraid all I can suggest is checking the online guide we have to make sure all prereq were done
https://cloud.google.com/chronicle/docs/soar/marketplace-integrations/jira
Andy
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