Hi @florinmircea,
My team went through the Jira integration earlier this year. We created a service account for the integration and were able to use a remote agent to connect to the instance.
For on-prem instances, you won't have the API key, but you can use the Username / Password combination for the connection which is why we opted for the Service Account instead of using an individual's credentials / PAT.
"API Token, Note: This parameter can be used to contain the "Password" string in case of On-prem authentication, using username and password combination."
Hello @_K_O ,
Thank you for the answer. I figured that much, unfortunately it is not easy to request such an account ( process wise ) , considering basic authentication is seen as less secure ( https://developer.atlassian.com/server/jira/platform/basic-authentication/ ) . Considering Confluence integration supports Personal Account Token, was hoping that there is a way ( maybe in the future ) to have this available for the Jira integration as well.
Hi @florinmircea,
My team went through the Jira integration earlier this year. We created a service account for the integration and were able to use a remote agent to connect to the instance.
For on-prem instances, you won't have the API key, but you can use the Username / Password combination for the connection which is why we opted for the Service Account instead of using an individual's credentials / PAT.
"API Token, Note: This parameter can be used to contain the "Password" string in case of On-prem authentication, using username and password combination."
We want to do the same. Sync the Jira with SOAR.
How to make this job work?
all I see on job output is
- Finish synchronize comments from Google SecOps cases to Jira issues ---
[2025-05-30,07:38:20,000 INFO] --- Start synchronize Issues Comments from Jira to Google SecOps ---
But I see nothing on jira. How will jira id and soar case id connecT?
