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Hello all, 

I have the issue, that I want to put into the field "Message to assignee" a string which is larger than 250 characters (including the content of the placeholder variables). 
The field is limited to 250 characters and I am unable to execute the question in a case if the the field contains more than 250 characters.

Had anybody the same issue and can help me?

Thank you, 
Marinus

Hello, 


This sounds like a system limitation and would require a support case that would get turned into a potential feature request.  


1 possible workaround


Design a HTML widget that references the 2 large placeholders
Before your question set an Alert context variable "Alert.IsQuestionReady" = true
After your question set an Alert context variable "Alert.IsQuestionReady" = false
In your HTML conditional logic have [Alert.IsQuestionReady]=true  (see image)
Update the Question body to say "Check Big widget for suggestion"



 


 


1 possible workaround


Design a HTML widget that references the 2 large placeholders
Before your question set an Alert context variable "Alert.IsQuestionReady" = true
After your question set an Alert context variable "Alert.IsQuestionReady" = false
In your HTML conditional logic have [Alert.IsQuestionReady]=true  (see image)
Update the Question body to say "Check Big widget for suggestion"



 


 


Thank you Andy I will try that!


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