Skip to main content
Question

Production Outage (5,000+ Users Impacted) - Project Suspended due to False-Positive Gemini API Key Flag - Case 10407557

  • May 21, 2026
  • 1 reply
  • 11 views

sanjay_kinta

Hello Community Managers,

Our live production financial application (Project ID: kinta-app-1dfa4) was hit by an automated suspension loop regarding an unrestricted Gemini API key profile. 

We have already completed 100% of the technical remediation:
1. All unrestricted API keys inside Google AI Studio have been completely purged and deleted.
2. Local tracking build caches have been destroyed and our git repository is fully sanitized.

A live support engineer (Glenn) has opened Firebase Support Case ID: 10407557, and our official GCP Trust & Safety Appeal Reference ID is BQVZXMYPO7564J2WSJEEPB52MI.

Because this is a false-positive on an entirely secured backend, and we have over 5,000 live production users currently experiencing a total outage, we urgently request a Community Manager to internally flag or escalate our Appeal Reference ID to the Trust & Safety manual review team. 

Thank you for your urgent assistance.

1 reply

ErikaB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • May 22, 2026

Hi ​@sanjay_kinta 

The following article provides guidance on suspensions and appeals.