Hi,
I'm seeking help reaching the Trust & Safety team on a long-pending appeal. Workspace Supportc and Swedish Phone support redirected me here.
My production project was suspended on May 18, 2026. I filed an appeal immediately with a full remediation report.
Ticket reference: EGRCW6HSJWPDIIENTWYN4CQ5VU
Timeline:
- May 18: Suspension. Appeal filed same day, automated confirmation received.
- May 19 - 24: Follow-up appeals get on the same ticket. Only automated responses.
- May 25 (today): 7 days suspended, zero human response.
We have fully remediated the underlying configuration issue, verified it in code review, and added structural safeguards to prevent recurrence. All details were included in the original appeal.
Business impact:
This is a production B2B application with active customers. We are losing revenue every day.
What I'm asking:
If anyone here can help me reach a human at Trust & Safety on ticket EGRCW6HSJWPDIIENTWYN4CQ5VU, I would be deeply grateful. I am not asking to bypass any policy only for a human response on an appeal pending for 7 days.
We have tested the web chat but it says to use free rewources or just to make a case. But its impossible to file a case on the suspended account.
Thank you for any help.
