This comment was originally sent by Tom Fridman


@recon_acook
You are right, there is no way to do this, only to use regular expression..

Here's a code snippet that might help


CLOSED_CASE_INFO_RE = "Case closed root cause: (.+?)\\nReason: (.+?)\\nComment: (.+?) \\n"





def getCaseClosureInfo(siemplify, caseId):


res = siemplify.session.get('{}/external/v1/cases/GetCaseFullDetails/{}'.format(siemplify.API_ROOT, caseId))


siemplify.validate_siemplify_error(res)


for comment in res.json()["wallData"]:


try:


if comment['activityKind'] == 9 and comment['description'].startswith("Case closed"):


rootCause, reason, comment = re.findall(CLOSED_CASE_INFO_RE, comment['description'])[0]


return {"rootCause": rootCause, "reason": reason, "comment": comment}


except KeyError:


pass

Thanks
@Tomtomfridman
! That's better than the hacky way I had done it. Passed it on to our team



It would be very useful if the case close comment was available from
CaseSearchEverything
alongside
isCaseClosed
,
rootCause
, and
closeReason
.

@Tomtomfridman
FYI, I had to change the regex to
Case closed root cause: (.+?)\\nReason: (.+?)\\nComment: (.*)
otherwise it was only grabbing the first letter of the comment for some reason? I'll keep messing with it and see if it's working everywhere

This comment was originally sent by Tom Fridman


Hi
@recon_acook



Would you like to suggest that in our
new ideas section
?