Remote Agent "Live" but failing to save integrations ("Service Unavailable" error)

Question

Hi everyone,

I’m running into a persistent issue with my Google SOAR Remote Agent and could use some insight.

The Setup:

Environment: Remote Agent running inside a Podman container on a Google Cloud (GCP) VM.
Status: The agent shows as "Live" in the SOAR Console, confirming that the outbound heartbeat/registration is successful.

The Problem: Whenever I attempt to add or save an integration instance in the SOAR UI, the action fails with a "Service Unavailable" error in the console.

What I have confirmed so far:

Network connectivity from inside the Podman container to the SOAR Publisher endpoint is working (verified via curl).
The agent is successfully heartbeating (it appears "Live").

Has anyone experienced this error with Podman- What should be the next steps for troubleshooting?

error_notfound · Answer

Based on your setup the most common cause is Podman's inbound networking not being properly exposed back to the SOAR platform. The heartbeat works because it is outbound only but saving an integration requires bidirectional communication.

Temporarily run the container with host networking and try saving the integration again. If it works then the issue is definitely Podman network configuration and you can work from there to fix the port mappings properly.

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