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Question

Reset user password action returning no user password were reset

  • October 1, 2025
  • 2 replies
  • 44 views

Nagarjuna11
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Hi All,

In a manual case i have created entity username. I have executed Azure active directory - disable user accounts, revoke user sessions actions successfully.  when i have executed Reset User Password action im getting output as “No user passwords were reset.”.
 


Could you please assist

2 replies

kentphelps
Staff
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  • Staff
  • October 2, 2025

Are you trying to reset the passwords on a disabled account?  Maybe try this sequence:

  1. Reset User Password
  2. Revoke User Sessions
  3. Disable User Accounts​​​​​

Natanoz
  • New Member
  • October 15, 2025

Hey there,

I’m getting the same issue on my platform. Account is enabled, app has the user.readwrite application permission granted.

 

Other actions are also working fine.