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Question

Returning Hyperlinks to the Case Wall

  • May 13, 2026
  • 1 reply
  • 30 views

sarahhhh20
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Is there a supported way to format hyperlinks within the output of a action to create clickable links? The output is going to the case wall. This is for analysts who want to read more about the action results and they currently have to copy and paste the link from the results.  Are HTML widgets the only way to display this? 

1 reply

cmorris
Staff
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  • Staff
  • May 13, 2026

Try the Case Comment action. Update the placeholder to the link you would like and [Link Display Text] to what you want displayed on the Case Wall.

Action config:

Case Wall: