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ServiceNow connector

  • November 16, 2022
  • 2 replies
  • 15 views

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in the ServiceNow connector, how do I only pull incident tickets from a specific assignment group? Just pulling from the incident table is too noisy as most aren't related to infosec

2 replies

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  • New Member
  • November 17, 2022

This comment was originally sent by Tom Fridman
Hi @James_Tippen
Maybe this document could help?
https://integrations.siemplify.co/doc/servicenow#how-to-work-with-whitelist

Let's assume the assignment group field is "assignment_group" and the group is "secops", what you needs is to put "assignment_group=secops" in the dynamic list next to the connector configuration


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  • Bronze 1
  • October 25, 2023

I'm running into a similar challenge with the ServiceNow connector.  Does the use of the dynamic list still hold true for this connector?  The documentation I've seen is not clear.

Thanks,
Eric