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Hi All,
when im closing the closing the case with Reason: Not malicious , Root cause : Authorized , comment: Testing. im getting the below error

Execution Failed: Scripts - Siemplify_Close Case. Message: Error to Run Script Siemplify_Close Case - script output: Script did not return expected data. Did you call build_result/end_script?
Check DebugOutput for details:STDOUT:
STDERR:
Traceback (most recent call last):
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/SiemplifyBase.py", line 168, in validate_siemplify_error
response.raise_for_status()
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/IntegrationsVirtualEnvironment/#/Siemplify_V89.0/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status
raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: http://server:80/v1alpha/projects/project/locations/location/instances/instance/legacySdk:legacyCloseCase?format=snake

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/IntegrationsVirtualEnvironment/#/Siemplify_V89.0/0u0g1l4q.eq5/wapaz2vx.ozp.py", line 30, in <module>
main()
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/SiemplifyUtils.py", line 96, in wrapper
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/IntegrationsVirtualEnvironment/#/Siemplify_V89.0/0u0g1l4q.eq5/wapaz2vx.ozp.py", line 20, in main
siemplify.close_case(
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/SiemplifyAction.py", line 410, in close_case
return super(SiemplifyAction, self).close_case(root_cause, comment, reason, self.case_id,
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/Siemplify.py", line 366, in close_case
self.validate_siemplify_error(response)
File "/opt/siemplify/siemplify_server/bin/Scripting/PythonSDK/SiemplifyBase.py", line 170, in validate_siemplify_error
raise Exception("{0}: {1}".format(e, response.content))
Exception: 400 Client Error: Bad Request for url: http://server:80/v1alpha/projects/project/locations/location/instances/instance/legacySdk:legacyCloseCase?format=snake: b'{"errors":{"Reason":["The specified condition was not met for \\'Reason\\'."]},"type":null,"title":"One or more validation errors occurred.","status":400,"detail":null,"instance":null,"extensions":{}}'

Scope
All entities
Parameters
Name
Value
Reason NOT_MALICIOUS
Root Cause Authorized

how to fix this

Hello,


Are you still getting this error?


 


@TonyH 
yes still facing the same issue for other parameter reasons as well.


@Nagarjuna11 Please open a support case. As we need more customer specific details to investigate.


Hello,

Are you running this action in a playbook, as a manual action from the case, or from the IDE?


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